Frequently Asked Questions

Answers to the questions we hear most about ordering, shipping, returns, and payments at StatueHome.

1. Where do you ship?

We ship within the United States only. Shipping is free on every order — there is no minimum purchase.

2. How long will my order take to arrive?

Orders are processed within 0–2 business days (Monday–Friday, with a 5:00 PM EST cut-off), then shipped with a transit time of 3–5 business days. Total delivery time is 3–7 business days, door to door.

3. How do I track my order?

Once your order ships, we email your tracking details to the address used at checkout. You can also check your order status any time on our Order Tracking page using your order number and email address. If you have not received tracking information within 2 business days of ordering, please contact us.

4. What is your return policy?

You may return an item within 30 days of delivery, provided it is unused and in its original packaging. Returns are by mail only, and we provide a prepaid label for eligible returns. There is no restocking fee. If a return is due to a customer error or a change of mind, the return shipping cost may be deducted from your refund. See our Refund & Return Policy for full details.

5. What if my order arrives damaged or defective?

Please email [email protected] within 7 days of delivery with photos of the damage and your order number, and we will put it right.

6. How long do refunds take?

Refunds are issued to your original payment method within up to 7 business days after we receive and inspect your return.

7. Can I cancel my order?

Yes — email [email protected] with your order number within 30 minutes of placing your order and we will cancel it with a full refund. Once an order has shipped it can no longer be cancelled, but you may return it under our return policy instead. See our Cancel Order Policy.

8. What payment methods do you accept?

We accept Visa, Mastercard, American Express, JCB, Discover, Diners Club, and Apple Pay. Full payment is due at purchase; we do not offer instalments. See our Payment Policy.

9. Do you charge sales tax?

Applicable sales tax is calculated and shown at checkout before you place your order.

10. How can I contact you?

Reach us by email at [email protected] or by phone at +1 212 490 8900. For order questions, please include your order number. You can also visit our Contact Us page.